Contact · One channel for every case

SUPPORT
FOR EVERYONE.

Choose the right path and you'll reach the team that can help you fastest — sales, creator sign-up, technical support, or tax questions.

01 / Channels

Choose where to start.

Three entry points depending on what you want to do. Each one leads straight to the right team — no detours, no forgotten tickets.

Sales

Contact sales

Brands, agencies, platforms, and marketplaces looking to outsource creator payments. We respond in under 24 hours.

Open form Creators

Sign up as a creator

Register on the platform to get paid by any brand, in any country — no company required.

Go to the platform Support

Already using Zexel Pay

Need help with the platform, a specific payment, or onboarding. Choose the channel that matches your user profile.

View support channels
02 / Support

Support for both sides of the payment.

We have dedicated channels based on user profile. Each one is designed to reach the team that can solve it fastest.

For payers

Brands, agencies, and platforms.

If your team issues payments through Zexel Pay and needs help with the platform, consolidated billing, or an issue with a batch — write to us here.

Support emailsopport@zexel.io
Send email → View hours
Response during business hours · ES / EN
For creators and affiliates

Creators, affiliates, and platform users.

If you get paid through Zexel Pay, you have two channels: WhatsApp for urgent matters and email for everything else. Pick whichever suits you best.

Support WhatsApp+34 614 411 412
Support emailsopport@zexel.io
Open WhatsApp → Write an email
WhatsApp +34 614 411 412 · sopport@zexel.io
03 / Hours

Support hours.

Our team responds live during these windows. Outside these hours we log your message and respond in the first slot the next day.

Monday to Thursday
10:00–13:00
15:00–17:00
Friday
10:00–14:00
Mainland Spain time · CET / CEST (Madrid)
04 / ZexelIA

And for what doesn't need a human.
There's ZexelIA.

Log into the platform and check your payment status, general tax information, or launch a payout request — without opening a ticket. Available 24/7 in your dashboard.

Z
ZexelIA
Tax copilot · in your dashboard
Online
What's the status of payment INV-0421?
Invoice INV-0421 (€3,120) has been settled. It was paid yesterday at 2:22 PM via Wise. Proof of payment is available in your dashboard.Status: Paid · T+0 settlement
Ask about a payment, a withholding, an issue…
Check payment status

Status by invoice, batch, or creator — with proof of payment and timeline instantly.

General tax information

Withholdings, VAT, tax forms, DAC7 — answers with cited sources, in your language.

Payout requests

Launch and track a payout request without leaving the chat. ZexelIA generates the invoice and routes it to the payer.

24/7
Available in your dashboard, anytime
<30s
Median first response time

Prefer a
call?

Book 20 minutes with our sales team. We'll map your current payment flow, give you pricing on the call, and get you up and running in under a week.

Contact sales I'm a creator · I want to get paid
No credit card · no platform fee until you get paid

Request more information and discover how Zexel solves invoicing and payouts for the influencer marketing.

One payment, one invoice for all the content creators.

Contact us!

CUSTOMER SERVICE:

Monday to Thursday: from 9 A.M. to 5 P.M.

Friday: from  9 A.M.  to 2 P.M.

Contact form

Please fill out this form and we will contact you.