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The payment requests statuses are the different stages a payment request goes through from creation to completion within the Zexel Pay system. These statuses provide information on the progress and current situation of each request, allowing users and administrators to effectively track their transactions. The payment request
statuses in Zexel Pay include: Draft, Requested, Approved, Paid, Refunded, Denied, Error.

Status

Definition

You can

Continue by 

  • The mandatory fields of the request were filled. Everything was saved as a draft to be submitted at a later stage. 
  • Edit the draft as many times as you need. Once the payment has been requested, it cannot be edited. 
  • Upload the necessary documentation. 
  • Delete the request
  • Requesting your payment. 
  • One the creator has reviewed all the info from the request and believes everything is correct, they formally request the payment. 
  • Upload documentation if necessary. 
  • Tu manager ha realizado la segunda verificación y Zexel está habilitando un método de pago.
  • Zexel sent the requested payment to the creator by the means they previously selected. 
  • The creator returned the payment for some reason. 
  • Uploading the corrective invoice for that transaction. 
  • The client denied the request. The reason for this rejection will be shown in the request’s detail if the client gave it. 
    • Solve any possible errors that the request may have.  
  • Some technical error occurred on the platform. 
  • Contacting our support team via the support form. 

The payment requests statuses are the different stages a payment request goes through from creation to completion within the Zexel Pay system. These statuses provide information on the progress and current situation of each request, allowing users and administrators to effectively track their transactions. The payment request statuses in Zexel Pay include: Draft, Requested, Approved, Paid, Refunded, Denied, Error.

Status

Definition

The mandatory fields of the request were filled. Everything was saved as a draft to be submitted at a later stage. 

You can

  • Edit the draft as many times as you need. Once the payment has been requested, it cannot be edited. 
  • Upload the necessary documentation. 
  • Delete the request. 

Continue by

Requesting your payment. 

Status

Definition

One the creator has reviewed all the info from the request and believes everything is correct, they formally request the payment. 

You can

Upload documentation if necessary. 

Continue by

Status

Definition

The client or the person who is going to pay approved the request. Soon, the client will send the payment to Zexel and Zexel will take care of sending the agreed amount to the creator by their selected means.  

You can

Continue by

Status

Definition

Zexel sent the requested payment to the creator by the means they previously selected. 

You can

Continue by

Status

Definition

The creator returned the payment for some reason. 

You can

Continue by

Uploading the corrective invoice for that transaction. 

Status

Definition

The client denied the request. The reason for this rejection will be shown in the request’s detail if the client gave it. 

You can

Continue by

  • Solve any possible errors that the request may have.  

Status

Definition

Some technical error occurred on the platform. 

You can

Continue by

Contacting our support team via the support form.