Privacy Policy

Privacy Policy

1. Who is responsible for processing your data?

The entity responsible for processing your personal data is Zexel Software, S.L. (hereinafter, “ZEXEL”), with Tax Identification Number B06910483, and registered address at Calle Ventura Rodríguez 16, 3H, Postal Code: 29009, Málaga, registered in the Commercial Registry of Valencia in Volume 11016, Folio 19, Sheet V-199217.

This Privacy Policy governs the access and use of the Website (hereinafter, the “Website”) that ZEXEL makes available to Internet users (hereinafter, the “Users”) interested in the content (hereinafter, the “Content”) and services (hereinafter, the “Services”) offered by ZEXEL on it.

Contact email: privacy@zexel.io.

2. Recommendations

Please read and follow the following recommendations carefully:

  • Keep your device equipped with up-to-date antivirus software against malicious software and spyware applications that may jeopardize your Internet browsing and the information stored on your device.

  • Read and review this Privacy Policy and all the legal texts made available by ZEXEL on the Website.

3. Information on the data ZEXEL collects through the Website

For the proper functioning of the Website, ZEXEL may have access to the following data provided, if applicable, by the User:

  • First and last name
  • Email
  • Mobile phone
  • Image
  • Banking and financial data
  • Social networks

4. For what purposes and on what legal basis are your presonal data processed? 

PURPOSE LEGAL BASIS
Management of contracts with influencers and agencies
Execution of a contract (Art. 6.1.b GDPR)
Processing payments and invoicing
Compliance with a legal obligation (Art. 6.1.c GDPR)
Communication with influencers and agencies
Execution of a contract (Art. 6.1.b GDPR)
Management of the commercial relationship
Legitimate interest (Art. 6.1.f GDPR)
Compliance with tax obligations
Compliance with a legal obligation (Art. 6.1.c GDPR)
Performance and satisfaction evaluation
Legitimate interest (Art. 6.1.f GDPR)
Sending updates and notifications
Legitimate interest (Art. 6.1.f GDPR) or Consent (Art. 6.1.a GDPR)
Record-keeping and audits
Compliance with a legal obligation (Art. 6.1.c GDPR)
Dispute resolution and claims management
Legitimate interest (Art. 6.1.f GDPR)

5. Accuracy of the data provided by the Users

The User guarantees the accuracy of the personal data provided and undertakes to notify ZEXEL of any changes thereto. The User will, in any case, be responsible for the accuracy of the data provided, and ZEXEL reserves the right to exclude any User who has provided false data from the services, without prejudice to any other actions that may be applicable in law.

Users are recommended to protect their data with the utmost diligence using appropriate security tools. ZEXEL will not be responsible for any theft, illegal modification, or loss of data.

Any modification or update of the data must be communicated to ZEXEL through the means of communication provided in this Privacy Policy.

6. Data retention

The personal data provided by the User will be retained for the period:

  • Data provided through the contact form: Will be retained for the time necessary to address and resolve your inquiry and, subsequently, for a maximum period of one year to be able to follow up on the inquiry.

  • Data provided through WhatsApp chat: Will be retained for the time necessary to address and resolve your inquiry or request and, subsequently, for a maximum period of one year to follow up on the inquiry.

  • Data related to commercial and promotional communications: Will be retained until the User requests their removal or withdraws their consent.

  • Data necessary to comply with legal obligations: Will be retained for the period established by the applicable legislation.

In all cases, when you unsubscribe, oppose receiving promotional information and updates, or withdraw your consent, your data will be blocked during the legally applicable periods in case of claims and subsequently deleted once this period has elapsed.

7. Users’ rights

The User may exercise their rights of access, rectification, erasure, objection, restriction of processing, data portability, and withdrawal of consent by submitting a request through the address privacy@zexel.io or to the postal address indicated above. You must specify which of these rights you are requesting and accompany the request with an identifying document that allows us to identify you unequivocally. You also have the right to file a complaint with the Spanish Data Protection Agency (www.aepd.es).

The User can exercise all these rights at the following email address: privacy@zexel.io, indicating the reason for the request and providing an identifying document.

The User can also send their request by regular mail to the following address: Calle Ventura Rodríguez 16, 3H, Postal Code: 29009, Málaga.

8. Data security

Protecting Users’ privacy and personal data is very important to ZEXEL. Therefore, ZEXEL has taken all measures at its disposal to prevent your data from being used inappropriately, allowing access to them only to authorized personnel.

ZEXEL maintains the appropriate security measures for the protection of personal data in accordance with applicable legislation and has established all technical means at its disposal to prevent the loss, misuse, alteration, unauthorized access, and theft of the data provided by the User through the Website, without prejudice to informing you that security measures on the Internet are not impregnable.

ZEXEL is committed to complying with the duty of secrecy and confidentiality regarding personal data in accordance with applicable legislation.

ZEXEL will not be liable for any damages that may result from a breach of this obligation by the User.

9. Transfers and/or disclosures to third parties

The communication of Users’ personal data to other data controllers or international data transfers is not foreseen, except as indicated below in the case of processors we use.

When it is necessary for a processor to provide us with an essential service for the operation of the platform, such as sending commercial communications or updates to the User, ZEXEL has taken appropriate contractual measures to protect your personal data. In case this processor is located outside the European Economic Area, ZEXEL will also take measures to ensure that the processing complies with adequate guarantees, including being located in a third country that has been declared adequate by the European Commission or the Spanish Data Protection Agency (AEPD), or any other measure approved by the GDPR.

Our team and collaborators working for or with ZEXEL are obligated to maintain confidentiality regarding the personal data they have access to.

10. Questions

If you have any questions about our Privacy Policy, please contact us by sending an email to privacy@zexel.io.
 

11. Acceptance and consent

The User declares that they have been informed of the conditions regarding the protection of personal data, accepting and consenting to their processing by ZEXEL, in the manner and for the purposes indicated in this Privacy Policy.